Refund policy
At Beyond Quaint, we take pride in creating thoughtful, high-quality products. We want you to be completely satisfied with your purchase. If you’re not happy, we’re here to help! Please review our return and refund policy below.
Returns
- Eligibility: Returns are accepted within 14 days of delivery. Items must be unused, in their original condition, and in the original packaging.
- Non-Returnable Items: Due to the nature of certain products, the following items are non-returnable:
- Personalized or custom-made items
- Bath and body products
- Digital downloads
- Sale or clearance items
- Party Favors
Process:
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- Contact us at info.beyondquaint@gmail.com with your order number, a photo of the item being returned and reason for return.
- Once approved, you’ll receive return instructions.
- Customers are responsible for return shipping costs. We recommend using a trackable shipping method.
Refunds
- Inspection and Processing: Once we receive your return, we’ll inspect the item. If approved, refunds will be processed to your original payment method within 7 business days.
- Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts due to reasons not caused by our error.
- Shipping Costs: Original shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, email us at info.beyondquaint@gmail.com with photos of the damaged item within 7 days of delivery
Order Issues
- Incorrect or Missing Items: Contact us within 7 days of delivery, and we’ll make it right!
- Lost or Stolen Packages: Beyond Quaint is not responsible for lost or stolen packages once marked as delivered. Please contact your local postal service for assistance.
Contact Us
If you have any questions about your order, feel free to reach out at info.beyondquaint@gmail.com. We’re happy to help!